Question 1

Where do we ship to ?

Accepted Answer

UK/Europe/World wide

Question 2

Where is my order ?

Accepted Answer

you can check the tracking link we sent in your despatch email to view the latest tracking information ,however please note Click and Collect orders cannot be tracked through this service. For Click and Collect orders the store will notify you when your order is ready to be collected. Please allow the required time for the delivery method you have chosen before you contact us.

Only received part of your order? We sometimes fulfil items from multiple locations so your order may be split across more than one delivery. Check the items on the despatch note in your parcel against what you've received. If they match, the rest of your order is in a different parcel. If they don't match, give us a call and we'll find out what's happened.

Question 3

How long will it take my refund to process ?

Accepted Answer

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according on your payment provider..

If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method. For all Online orders we will refund your order back to the original payment method used. This means if you part paid for your order with a Gift Card the same amount will be refunded back to you via E Gift Card. Not received it? Please check your Spam & Junk folders before contacting us Why not take a look at our 'New In' section to see if something else catches your eye.

Question 4

I want to check stock online ?

Accepted Answer

Before you contact our Customer email to advise on stock online, please ensure you've checked the item you require isn't showing as in stock on the website.

To do this, select the item on site and see if your size is available.

Frequently asked questions

Where do we ship to ?

Where is my order ?

How long will it take my refund to process ?

I want to check stock online ?